Secure checkout trusted by millions of shoppers.
Yes! Shop Pay is Shopify’s secure checkout system, used by millions of shoppers worldwide. It’s one of the most popular payment platforms online, with encrypted processing to keep your details safe. Your payment information is never shared with us, so you can check out quickly and with confidence.
If you need to update your personalization, please contact us right away. We can make changes only if production hasn’t started yet.
If you need to cancel an order, please email us as soon as possible. We can cancel it if it hasn’t shipped yet. For personalized items, once we’ve started producing your order, it can no longer be canceled.
Because personalized products are made just for you, we do not accept returns or exchanges. However, if you are not 100% satisfied with your order, please contact us within 14 days of delivery and we’ll work with you to make it right.
We process and ship orders within 1–3 business days (most go out in just 1–2). If we’re ever experiencing delays, you’ll see an announcement posted at the top of our website so you’ll know right away.
Standard shipping usually takes 3–5 business days, but delivery times can sometimes be longer depending on the carrier. If you need your order faster, we recommend choosing UPS 3 Day Select, UPS 2nd Day Air, or Next Day Air Saver at checkout. The cost of these upgraded options will be shown before you place your order.
You’ll get an email with a tracking link as soon as your order ships. If you created an account at checkout, you can also log in to see your tracking details there. Can’t find your email? Just reach out and we’ll resend it.
Don’t worry, we’ll make it right. Just email us a photo of the damage within 14 days of delivery, and we’ll replace the damaged item(s) at no extra cost to you.
